FiveStreet is an automatic lead response and routing system designed to help real estate team leaders and brokers keep track of all of their leads and route them to their team. The source of the leads that you will get through our service will vary by team, but typically include Zillow, Trulia, realtor.com®, your team’s website, or even inbound phone calls. Regardless, none of these leads are produced by FiveStreet, we simply route leads that your team leader or broker is already generating.
How does it work?
Your team leader has a multitude of ways to setup their teams so double check with them on how they have configured their account. In most cases, once you have been added to a team you will receive text messages and/or emails letting you know when a new lead is available for you to claim. Everyone on the team will receive a notification at the same time. The first person to claim the lead will be sent a followup notification with the leads contact information.
How do I claim a lead?
When a new lead comes in you will be alerted via text message and/or email that a new lead is available for you to claim. To claim via email simply click the Claim This Lead button in the email. To claim via text message, click the shortened hyperlink in the text message on your smartphone. This will open a window on your phone’s web browser. Once that webpage has loaded click the Claim This Lead button on the webpage. You will then receive a notification with the lead’s contact information.
What do I do with the lead?
This may sound like a silly topic but it does require some explaining. In most cases the lead that you claim will have already received an automatic text message and/or email from your team leader letting them know that you will get in touch shortly. So, after you receive their contact info, give the lead a call as soon as you have a moment so that you can answer their questions.
Do I need to download an app?
Nope. FiveStreet operates by sending you emails and/or text messages. You’ll find that you rarely need to login to your FivesStreet account. All you need to use FiveStreet is an email account. If you want to use FiveStreet on-the-go, then all you need is an internet-enabled smartphone. As long as you can receive text messages and/or emails and access the internet on your mobile phone than you’re good to go.
Okay.. So what do I need to do to get setup?
Not too much actually. If you were just added to a team for the first time, you should log in to your account via the link was provided in your welcome email. Visit the Account tab on the right side of the page to make sure we have the correct name, email address and mobile phone number for you. Then just get ready to claim a lead.