Top Producer Mobile: Troubleshooting FAQ

I can’t log in to Top Producer CRM on my mobile device. I receive a message that Private Browsing/Incognito mode is preventing access. What should I do?

This just means that your browser is using Private Browsing/Incognito mode, which ensures that the pages you visit and your search history aren’t recorded.

You’ll need to turn Private Browsing off/switch to regular mode to access Top Producer CRM. Tap your device below for the steps.

If you don’t know your iOS version, try the iOS 7 steps below. If you don’t see Private in the 2nd step, follow the iOS 6 steps.

iOS 7

  1. In Safari, tap the icon new-window-icon in the bottom right. (If using an iPad, tap the ipad-plus-icon icon.)
  2. Tap Private in the bottom left.
  3. If prompted, select what you want to do with existing pages (Close All or Keep All).
  4. Tap the iphone-plus-icon icon to open a new page > log in to Top Producer CRM.

iOS 6

  1. From the iPhone home screen, go to Settings > Safari.
  2. Set Private Browsing to Off.
  3. Retry logging in to Top Producer Mobile.


Android 4.04 and above
  1. Open the browser.
  2. Tap the menu icon android-menu-icon > tap New window (or New tab depending on your version).
  3. Retry logging in.


I’m unable to load a specific page or perform a specific action in Top Producer CRM on my mobile device. What should I do?

If you are being redirected to the Home page when trying to access a specific page, or a specific action isn’t responding or behaving as expected when tapped, your Top Producer CRM or mobile device may have recently been updated and you need to clear your browser cache.

To clear your browser cache:

  1. Close any open pages in your browser.
  2. From the iPhone home screen, tap Settings > Safari > Clear Cache (if using iOS 4) or Clear Cookies and Data (if using iOS 5 and above).


  1. From the BlackBerry home screen, tap All > Browser > press the Menu blackberry-menu-icon button > Options.
  2. Ensure Cache is selected in the Clear Browsing Data section > tap Clear Now.


  1. Close any open pages in your browser.
  2. From the Android home screen, go to Menu > Settings > Applications > Manage Applications.
  3. Tap the All tab > Browser > Clear Cache.

If the problem persists, contact Customer Care via the information at the bottom of this page.

Log in to Top Producer Mobile.

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