Replying To or Forwarding Email Messages

You can reply to or forward an email message to selected recipients.

Important: Your Top Producer 8i Inbox is only active if your Email settings are set to use either your @topproducer.com account or another external email account. If you have not done so, then the Inbox email application is not relevant to you.

To reply to an email message:

Note: When replying to an email with attachments, the attachments aren't included in the reply.

  1. Open the Inbox screen. How?triangle.gif

  2. Highlight the message that you want to reply to.

  3. To:

  4. Compose the message body and then click Send Email.

Top Producer 8i checks the email address(es) to ensure that they have the proper syntax and none of the recipients have an unsubscribed email status. If there are any recipients with an unsubscribed email status, they are removed from the email and are displayed in a dialog box. Review this list and select the check box next to the contacts you want to add back to the email.

To forward an email message:

Note: When forwarding an email with attachments, the attachments will be included in the forwarded message.

  1. Open the Inbox screen. How?triangle.gif

  2. Highlight the message that you want to forward.

  3. Click the Forward action link.

  4. Compose the message body and select recipients. For more information, see "Composing an Email Message".

  5. Click Send Email.

Top Producer 8i checks the email address(es) to ensure that they have the proper syntax and none of the recipients have an unsubscribed email status. If there are any recipients with an unsubscribed email status, they are removed from the email and are displayed in a dialog box. Review this list and select the check box next to the contacts you want to add back to the email.